1. Introduction
FlashRefund ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes the types of information we collect, how we use, store, and share that information, and your rights regarding your data.
By using our website and services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following personal information when you use our services:
- Name — first and last name
- Email address
- Phone number
- Service interest — the type of service you are inquiring about
- Filing type — your tax filing category (e.g., W2, 1099, student, notary)
- Communication preferences — including SMS consent status
3. How We Use Your Information
We use the information we collect to:
- Provide tax preparation and filing services
- Contact you about your refund status, document requests, and filing updates
- Send you SMS text messages if you have opted in (see Section 5 below)
- Send service-related email communications
- Improve our services and customer experience
- Comply with legal and regulatory obligations
4. Data Protection
We implement industry-standard security measures including 256-bit SSL encryption, secure data storage, and access controls to protect your personal information from unauthorized access, disclosure, or misuse.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand usage patterns.
- Essential cookies — required for core site functionality such as form submissions and navigation.
- Analytics cookies — we use tools such as Google Analytics to collect anonymized usage data including pages visited, time on site, and referral sources.
- Third-party tools — we may embed third-party services (e.g., form providers, chat widgets) that set their own cookies.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality. We do not use tracking technologies to sell your personal data.
6. SMS Communications
FlashRefund may use your phone number to send SMS text messages related to your refund status, document requests, and filing confirmations. You may opt out at any time by replying STOP.
- SMS messages are only sent to users who have explicitly opted in via our intake form.
- Message frequency varies based on your filing status and needs.
- Message and data rates may apply depending on your carrier and plan.
- Reply STOP to any message to opt out of SMS communications.
- Reply HELP for assistance or contact us directly.
- Consent to receive SMS is not a condition of purchasing any services.
- We do not sell, share, or transfer your mobile information (including phone number and SMS consent data) to third parties or affiliates for marketing or promotional purposes.
7. Third-Party Sharing
We do not sell, rent, or share your personal information with unrelated third parties for their marketing purposes. We may share information with:
- Service providers who assist in delivering our tax preparation services
- Government agencies (e.g., the IRS) as required for tax filing
- Legal or regulatory authorities when required by law
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with tax record-keeping requirements, and meet our legal obligations.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of SMS communications at any time
10. Contact Us
For privacy-related inquiries or to exercise your rights, please contact us:
- Phone: (832) 539-8007
- Website: flashrefund.net
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Last updated: March 2026 • FlashRefund